Sages

What is a Sage?

A Sage is a person with expertise and/or experience in a particular field, who is prepared to offer that expertise for a fee. A Sage can be an expert in virtually any domain, from consultants and counsellors to educators and engineers. Sages are then contacted by Seekers – people who are searching for expertise and are willing to pay for it.

What qualifications, experience or knowledge do I require to become a Sage?

Sages need to be ‘experts’ in a particular domain and have excellent communication skills. ‘Expertise’ is usually demonstrated by relevant qualifications, extensive domain experience, and/or a consensus by industry peers that the Sage brings significant value to the platform.

How do I apply to become a Sage?

You can contact Sage.fm directly or via an approved Sage.fm Business (see below). Sage.fm develops partnerships with industry groups (e.g. companies, associations and networks) to help identify the most experienced and knowledgeable Sages within a particular domain. Sages are required to demonstrate that they have the required qualifications, experience and/or credentials before they are approved.

What do I need to create my Sage Profile?

First impressions are everything, so you will need a great photo! Your profile photo should be high-resolution and in portrait style, and conform as much as possible to the following guidelines:

  1. Photo format should be .jpg or .png. An image size of 1,200 x 1,500 pixels will be ideal, similar sized images will also be accepted.
  2. Photos should show your head and torso and not cut off the top of your head or the sides of your shoulders.
  3. A natural looking background, such as outdoors, usually provides the best results. Studio shots should preferably use a neutral background.

You also require a concise profile description. Profile descriptions are divided into two sections: a Short Description that briefly outlines your expertise, approach and expected availability, and a Long Description allowing a more detailed account of your expertise, qualifications and experience.

Your Short Description must be 500 characters or less, and should summarize why and when a Seeker might want to talk to you. Your Long description has no restriction in length and is your opportunity to demonstrate the depth of your knowledge and experience.

Will I be rated by Seekers?

Yes. Seekers are asked to rate their conversation with a Sage and leave a comment about their experience. An averaged rating, as well as Seeker comments, will be included on each Sage’s profile.

We acknowledge that for some Sages, such as counsellors or other professional consultants, ratings and comments on their profile page might be inappropriate. Sages in this position should contact us to request that ratings and comments be excluded from their profiles.

Is Sage.fm responsible for advice provided by me or any other Sage?

No. While Sage.fm takes all reasonable steps to ensure Sages are who they claim to be, and possess the experience and/or knowledge they claim to have, ultimately the Sage is solely responsible for the conversation they have with a Seeker.

What advice or information can’t I share on Sage.fm?

We exclude Sages giving advice or information in the following areas: investment advice or credit counseling; fortune telling; gambling advice; pharmacy referral services; pseudo pharmaceuticals advice; sexually-oriented or pornographic advice; the promotion of extremist or offensive political, racial or religious views or beliefs; promotion or endorsement of illegal activities in any country Sage.fm operates in; and any advice or information that breaches copyright, trademark or trade secrets of any third party.


Seekers

How do I become a Seeker?

Becoming a Seeker is simple – the first time you either message or start a conversation with a Sage, you will be guided through a brief sign-up process. If you are simply messaging a Sage, you won’t be required to enter your payment details until your first conversation.

Once you have registered as a Seeker, you can access your message and conversation history at any time.

How do I determine if a particular Sage is right for me?

If a Sage’s profile appeals to you, but you aren’t quite sure if they are exactly who you’re looking for, you can message them for more information.

(Please note, this doesn’t mean a Seeker can enter into a prolonged message exchange with a Sage. Sages expect no more than one or two messages to determine if they are the right fit for you.)

Messaging can also be used to organize a suitable consultation time for you both.

What can I do if I feel a Sage is less qualified than they stated?

Seekers are asked to both rate and comment on their conversations with Sages. If you believe that a Sage is not as qualified or knowledgeable as they claim to be, please contact us and we will investigate.


Business Pages

What is a Business Page?

Business Pages are groups of Sages managed and marketed by a single organization such as a consulting business, association, partnership or NGO.

Business Pages are created and managed by one or more administrators. These administrators can invite and approve Sages to join their Business Page and then market these grouped Sages within a single profile page.

Business Page administrators can determine how much of a Sage’s conversation revenue is paid to the Sage and how much is paid to the Business Page owner. This can range from 0% to 100% (e.g. if Sages are already paid a salary by the owner of the Business Page).

Note: It will be clearly stated in a Sage’s dashboard how much revenue the Sage receives and how much the owner of the Business Page receives.

How does a Business Page become registered on Sage.fm?

Business Pages must be approved by Sage.fm before they can join the platform. Business Pages are usually invited to join the platform by Sage.fm or recommended by other Business Page owners, but they can also apply to Sage.fm directly.

Like Sages, Business Page administrators are required to demonstrate that they have the necessary qualifications, experience or credentials before their Business Page is approved. Business Pages are responsible for ensuring their Sages have strong domain knowledge, relevant qualifications, and excellent communication skills.


Payments and Commissions

How are Sages paid?

Sage.fm uses Stripe to process all transactions between a Sage and a Seeker. As per the current policies and procedures of Stripe, a Sage is usually paid within three days of each conversation.

How are Business Pages paid?

Sage.fm uses Stripe to process all transactions between a Seeker and a Business Page. When a Seeker pays for a conversation with a Sage who is affiliated with a Business page, their credit card is debited twice: once for the Sage component, and once for the Business Page component (the total of these two transactions equals the total cost of the conversation). As per the current policies and procedures of Stripe, a Business Page is usually paid within three days of each conversation with an affiliated Sage.

Why do Sages advertise their fee per 10 minutes?

We believe 10 minutes is a reasonable minimum time period for a meaningful conversation to take place, so a Seeker will always pay the 10-minute fee determined by the Sage (unless the Conversation is cut short by the Sage or if the Seeker ends the conversation within the two-minute grace period due to poor connectivity).

If a Conversation extends beyond 10 minutes (and we hope that our Sages are engaging enough that most will), the Seeker is charged pro rata in one minute intervals. For example, if a Sage charges $10 per 10 minutes, and the Conversation goes for 14 minutes, then the total charge will be $14. (If the Conversation is 14 minutes and 10 seconds, then it is charged at $15.)

What fees does Sage.fm charge and what is it used for?

We charge a Sage.fm Service Fee, which is used to market and promote our Sages and Business Pages, ensure secure transactions and develop exciting new features.

Our current Service Fee ranges from 10-20%, depending on the fees charged, the volume of consultations, and the provision of referrals that lead to new Sages joining the platform.


Complaints

What happens if I feel uncomfortable or abused during a conversation?

Seekers and Sages are required to abide by Sage.fm’s Terms of Service, which include not using offensive or abusive language during a conversation. When a conversation ends, both the Sage and the Seeker can register a complaint within the ratings panel. Sage.fm will then investigate the complaint and take any appropriate action, including the option of removing a Sage or Seeker from the platform.

What happens if I experience technical difficulties during a conversation?

Sage.fm endeavours to provide an audio/video experience of the highest quality.

However, if the internet bandwidth of either the Seeker or the Sage is deemed by the Seeker to be insufficient to continue the conversation, the Seeker has a two-minute grace period to determine whether they would like to continue with the call. If the Seeker chooses to end the call during this grace period due to poor connectivity, they will not be charged for the call.

If, during the conversation, the internet bandwidth of either the Seeker or the Sage declines temporarily, there may be insufficient connectivity to support both audio and video at the same time. In this case, audio will continue, and video will be paused until connectivity improves, after which the video component will resume.

If the internet bandwidth of either the Seeker or the Sage causes the connection to fail during a conversation, Sage.fm will attempt to establish whether the issue resulted due to a loss of connectivity on the Sage side of the connection or the Seeker side. If bandwidth was deemed to be insufficient on the Sage-side of the connection, then the Sage may forfeit their fee. If the bandwidth was deemed to be insufficient on the Seeker-side of the connection, then the Seeker will be charged for the first 10 minutes of the conversation, and any additional minutes that may have elapsed beyond the initial 10-minute minimum conversation period.


People worth talking to.